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Shipping & Delivery
Countries we are currently able to ship to include: Andorra, Australia, Austria, Belgium, Brazil, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Hong Kong, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Kingdom of Saudi Arabia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Monaco, Montenegro, Netherlands, Norway, Oman, Philippines, Poland, Republic of Korea, Romania, Serbia, Singapore, Slovenia, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States of America.
Please navigate the dropdown menus below to see specific timings and costs for your region.
International Orders: Cancellations made once the customs paperwork has been processed for collection are subject to an admin fee of £20. This will be deducted from your refund.
UNITED KINGDOM
Method - DPD
Orders over £100
Cost: Free
Expected Delivery: 2-3 Business Days
Orders less than £100
Cost: £4.50
Expected Delivery: 2-3 Business Days
*Deliveries to the Channel Islands and Scottish Highlands can take up to 8 business days.
**We are unable to send to Military addresses and P.O Boxes.
NORTH AMERICA
Method - DHL / FedEx
USA orders over £285 / $380
Cost: Free
Expected Arrival: 5-7 Business Days
USA orders less than £285 / $380
Cost: $47
Expected Arrival: 5-7 Business Days
*Non-Domestic Addresses: Please note we are not able to ship to PO Boxes and are unable to ship to a Military base
address
Canada orders over £285
Cost: Free
Expected Arrival: 5-14 Business Days
Canada orders less than £285
Cost: £35
Expected Arrival: 5-14 Business
*We are able to reach all Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Ontario, and Quebec
EUROPE
Method - DPD
Europe
Orders over £285/€350
Cost: Free
Estimated Delivery: 3-7 Business Days
Europe
Orders below £285/€350
Cost: €23
Estimated Delivery: 3-7 Business Days
Countries we are currently able to ship to include:
Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland,
France, Germany, Greece*, Guernsey, Hungary, Iceland, Ireland, Isle of Man,
Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco,
Montenegro, Netherlands, Norway, Poland, Serbia, Slovenia, Sweden,
Switzerland.
Identification - Some countries require ID to process your order.
Greece- Orders to Greece are limited to a maximum of 3 units due to local customs regulations. Units include any promotional gifting or sampling.
Spain - Due to current restrictions imposed by customs we are unable to send perfume to Spain. We can however ship Candles, if you would like to make a purchase for candles to Spain please email the ROJA Team at: customer-services@rojalondon.com
MIDDLE EAST
Method – DHL/FedEx
Orders over £285
Cost: £10
Estimated Delivery: 5-14 Business Days
Orders below £285
Cost: £35
Estimated Delivery: 5-14 Business Days
Countries we are able to ship to include: Bahrain, Kingdom of Saudi Arabia, Kuwait, Oman, Qatar, United Arab Emirates
REST OF WORLD
Method – DHL/FedEx
Orders over £285
Cost: Free
Estimated Delivery: 5-14 Business Days
Orders below £285
Cost: £35
Estimated Delivery: 5-14 Business Days
Please Note: We are unable to guarantee delivery by this time if your parcel is held at Customs.
Countries we are able to ship to include: Australia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Republic of Korea, Singapore, Taiwan, Thailand
Identification - Some countries require ID to process the order
Further Details
Order Processing: All orders are processed from the U.K.
during normal business hours. ROJA London is not open on weekends and
Holidays. If your order is placed during this period, please allow for
additional delivery time.
Customs Tax and Duties: There are no additional fees to pay - ROJA London will ensure all tax, tariffs, duties and fees are covered directly.
Customs: Dangerous Goods: Please note perfume is classified as “Dangerous Goods” which requires additional paperwork and checks. On rare occasion you may be required to supply additional information and, or, ID to release your order. If Customs require any further information, they will contact you, the customer directly. Customs procedures and regulations are determined by the individuals country. Please ensure you are up to date with your Local Customs procedure and are happy to comply before completing your purchase. Any cancellations made once your order has been completed will incur an admin fee of £20, this fee will be deducted from the total refund.
Tracking: All orders are sent from the UK via a tracked
courier service and will require a signature upon delivery. You will
receive Tracking Information directly from the courier once they have
your parcel moving.
Non-Domestic Addresses: Please note we are not able to ship to PO Boxes or Military base address
Delays: We may experience delays due to the number of orders being processed. Extended lead times for shipping are imposed by our delivery partners, including and not limited to DPD, DHL, FedEx, NORSK, Aramex and UPS.
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