Parfum - or Perfume - is the most concentrated form of a Roja Parfums creation. They are the softest of all the strengths, as they have comparatively very few volatile materials in them, which is why they stay on the skin for such a long time, making them soft, long-lasting and very refined. Approximately 50 percent of the formula will stay on the skin for 24 hours.

Eau de Parfums are less concentrated than a pure Parfum and are generally more refreshing, due to an increase in top and head notes. They do not last as long as a pure Parfum, as they unfurl from the skin quicker, giving a fragrance with more impact but for less time.

The best place to apply the fragrance is to your wrists, elbows, and collarbone. Do not rub it in - just let the fragrance unravel and work its invisible magic.

Like a fine wine, our fragrances will continue aging in their bottles beautifully as long as they are kept out of direct sunlight and away from direct heat. 

To help you explore the Roja Parfums brand, we currently offer Discovery Collections which hold a curated selection of 2ml samples and Travel Collections which hold a curated selection of 10ml atomisers.

Please note that: (1) All 2ml Discovery Collections and individual samples are final sale and non-refundable

At present, we are unable to offer a personalized gift-wrapping service. All our items will come in a luxurious e-commerce presentation box, which is perfect for gifting to loved ones. However, if you would like an additional, complimentary gift bag, please specify in the order notes and we will accommodate where possible.

For logistical and sustainability reasons, we regret to inform you that we are not able to have Perfumer Roja Dove sign products.

We accept payments via PayPal and all major credit and debit cards including Amex, Visa, and Mastercard as well as financing options available through Klarna. Payments cannot be split across different methods. We do not accept checks or payments over the phone.

Due to the rarity of the natural materials Roja uses in his creations, we produce a limited number of fragrances each year. This means a maximum of 8 units per item per customer can be ordered. For promotional products a maximum of 3 items can be purchased - please note some exclusions apply.

Roja Parfums are able to deliver globally, for more information please refer to our Shipping Policy. 

If your country is not listed please email us for a quote customer-services@rojalondon.com 

Orders will be processed and despatched during our working business hours – this excludes bank holidays and weekends – and may take up to 72 hours to be despatched.

Only authorized purchases will be processed and all orders are subject to bank authorisation.

All orders are delivered via a courier service and will require a signature upon delivery. Our couriers will not leave parcels unattended due to risk of damage or loss unless specified in the delivery instructions. If you request your item be left in a safe space, you will be responsible for any loss/theft of the item. 

For the UK and Europe please allow up to 3 business days for the status of the shipment to begin tracking to your shipping address, for the rest of the World please allow 3 - 5 business days. Tracking information will be emailed directly to you and the status of your order can be checked by logging in to your account and clicking on your order.

Yes, we cover all tax, duties and customs fees. There is no additional fees to pay. If you are asked to pay fees please reach out to the ROJA Team: customer-services@rojalondon.com

All items on our webstore include VAT in their retail price.

To cancel or modify your order please email us at customer-services@rojalondon.com within 10mins of you completing your order and we will do our best to accommodate. Please note our headquarters are based in the United Kingdom and operate between 9am-5pm GMT time. ROJA London cannot modify or cancel orders once they have been processed within our warehouse. If the cancellation occurs once the order has been processed by the fulfilment facility there will be an admin fee charged against the refund.

We do our best to ensure that our products are of the finest quality and that they are shipped to you in a safe manner. If there is a fault with your product, please email us immediately at customer-services@rojalondon.com stating your order number and including images of the product as well as a brief description of the issue. Additionally, refer to our Refund Policy for more information on damaged orders.

Please see our Refund Policy for more information on how to initiate a return or refund for your order.

If your product has been purchased from our website, or one of our accredited stockists, then your fragrance will be authentic. If you buy our fragrances from an unauthorised or second-hand source – we will not be able to authenticate, nor will we be able to assist. To benefit from our level of quality and customer service - and for your peace of mind -  we do not encourage buying our fragrances from unauthorised and second-hand sources. 

Due to our high volume of natural ingredients and high concentrations, you will find a small amount of sediment in our fragrances. This is a natural phenomenon that occurs in compositions that rely heavily on natural materials.  

Special care must be taken when spraying on light or delicate fabrics as staining could occur.

Our home fragrances are made with the highest standard of materials but a little maintenance may still be required to help you get the most out of your candle: On first use, the candle should be burnt for a minimum of 2 hours to create a pool of liquid wax that reaches the edge of the jar. This will ensure the candle will burn evenly for future uses and will prevent the candle from tunneling. The wick should be trimmed to approximately 0.5cm before re-lighting your candle. If the wick is not trimmed – or the candle is near a draught – it could cause the candle to smoke and potentially leave a black residue inside the container. Each candle is fitted with a small metal locator at the base of the wick, and will automatically extinguish the flame once it nears the bottom. It is possible for there to be some wax residue in the bottom of the jar once the candle has extinguished itself. This is not a fault, but is a safety device.

Before using, remove all packaging and place the diffuser on a stable, protected surface away from direct sunlight or heat.

Remove the stopper and insert the reeds into the bottle. Allow up to 24 hours for the fragrance to fully absorb and diffuse. For an instant scent boost, carefully flip the reeds after the first day.

To get the best out of your diffuser we suggest flipping the reeds over every two weeks, or as desired. Please note that frequent turning may cause the oil to evaporate more quickly.

Avoid placing the diffuser near open flames, vents, or electronics, and keep out of reach of children and pets. Clean any spills immediately, as the perfume oil may cause damage to delicate surfaces.

Once the fragrance oil has fully evaporated, replace both the oil and reeds for optimal diffusion.

Our fragrances are not tested on animals. Our fragrances do not contain animal materials, other than some compositions may contain beeswax or ambergris. Beeswax and Ambergris are natural excretions where the animal is unharmed.

Positive Luxury Accreditation

ROJA has been independently assessed by Positive Luxury and awarded the Butterfly Mark, a leading sustainability certification for luxury brands that demonstrate robust performance across ESG+ (Environmental, Social, Governance and Innovation) criteria. This accreditation recognises the extensive work we have undertaken to integrate responsibility into every part of our business, with a particular focus on packaging, sourcing and product development.

​As highlighted in our Positive Luxury client story, we operate with ethics at the forefront of our decision‑making and are committed to protecting our planet and the precious natural raw materials that define fine perfumery. We actively share our Positive Luxury status and the improvements behind it with our retail partners, including Selfridges, as part of our commitment to setting the benchmark for responsible luxury fragrance.​

Packaging and Recyclability

The environmental impact of luxury packaging – from production through to end‑of‑life – is a core focus of our sustainability strategy and of our collaboration with Positive Luxury. Fragrance packaging must both protect fragile glass bottles and deliver a distinctive luxury aesthetic, but intricate designs and heavy materials can make recycling difficult. ROJA has worked to balance these needs by redesigning its packaging upstream (materials and design) and downstream (end‑of‑life and consumer use).​

• Our presentation boxes (excluding the Prestige box) are designed to be sustainable and recyclable.
• Our paper‑over‑board boxes (covering all current presentations apart from the Prestige line and older exclusives such as Harrods cartons) are recyclable and made from FSC‑certified paper.
• Our fragrance bottles themselves are not currently recyclable via standard household recycling streams, although we continue to explore improved recyclability and refill options.

Through targeted projects, ROJA has reduced product sample waste by 80% and reduced plastic usage in transit packaging by 67%. All packaging material is now either recycled or recyclable, and 30% of the glass used in ROJA products is post‑consumer recycled content. These changes allow us to maintain the signature luxury look and feel of ROJA, while significantly lowering our environmental footprint.​

Animal Testing and Cruelty to Animals

ROJA is firmly opposed to animal cruelty and does not test finished products or fragrances on animals. We work closely with our fragrance houses and suppliers to ensure that this principle is respected throughout our supply chain.​

• 2 out of 3 of our partner fragrance houses hold Leaping Bunny certification, the globally recognised gold standard for cruelty‑free commitments.
• As part of our Product Information Files (PIFs) and Good Manufacturing Practice (GMP), we maintain an animal‑testing declaration which confirms our position and provides clear documentation for regulators and partners.

Our stance is aligned with Positive Luxury’s perspective that truly modern luxury must uphold high ethical standards for people, animals and the environment.​

Vegan Fragrances and Ingredients

Many ROJA fragrances are suitable for vegans, and we hold vegan certificates for those formulas. Our perfumery approach combines traditional olfactory codes with modern, responsible ingredients.

• Our musk, civet and castoreum notes are created using synthetic materials rather than animal‑derived substances. These are now banned ingredients in the perfumery world, we instead create them using an accord of ingredients to reflect the tone and feel of the original note without harm to living beings
• Ambergris is a fascinating material that comes from the ocean. It's naturally expelled by sperm whales
  and, after spending at least 18 months in contact with the elements, it matures into a precious ingredient for perfume. Because Ambergris can only be found washed ashore and never harvested, it's naturally rare and expensive. We want to assure you that we do not support the whaling industry; our Ambergris is sourced ethically and is always handled in accordance with relevant regulations.
  
  

Where a fragrance is vegan, we are happy to confirm this in product information or on request. If you have specific questions about the vegan status of a scent, allergens, or ingredients our customer care team can provide details and supporting documentation upon request.

We work tirelessly to ensure all of our fragrances comply with global legislation for the safety of our clients – a matter which we take very seriously. With global regulatory requests, we are obliged to make modifications to certain compositions. When modifications are announced, we work meticulously to ensure the fragrance reflects the original composition as closely as possible - whilst adhering to regulatory standards. This results in a composition that is safe for our clients – which is of paramount importance to us.

Unfortunately, we are unable to offer a Bespoke Service at this time. 

The information you provide will not be given to any third party without your express consent.

*Enjoy our tiered offers for the launch of our Serenity Blend Eau de
Parfum.

*You can enjoy a complimentary a choice between Isola Sol or Isola Blu 10ml Parfum with orders between £325 & £609

*Alternatively you can enjoy a complimentary Strolling Through the Orchard Candle with orders between £610 and £994.

*And for all orders above £995 you can enjoy a complimentary Strolling through the Orchard Candle, as well as as an Isola Sol 10ml Parfum.

Your basket will modify when each threshold is met and
increased. Offers cannot be overlapped, maximum of one offer per order.
Customers returning their qualifying order must also return the complimentary gifts
to be eligible for a refund.